faqs

Where is my order? When will it ship?

Each order ships in 5-7 business days. Reminder: Each item is hand crafted by me! If something goes wrong in the making process, I'll be sure to let you know. You should receive a shipping confirmation in your inbox when it's on its way to you.
My piece arrived broken - what do I do?

Please send me an email with a picture of the broken piece and I will replace it as soon as I can. Additionally, If you would like help mending the broken piece I am happy to walk you through it with a method called kintsugi - the Japanese art of repairing broken pottery.
Something I want is sold out - will it ever come back?

I am a single woman show! Which means there are only 2 hands at any given time working on your pieces. I'm still figuring out what works best in terms of stocking product online. Best way to know is to give me a little nudge on instagram (@highnoonhigh) or over email (hello@shophighnoon.com) if there is something you've been patiently waiting on. Also, signing up for our email list is the best way to stay in the know about restocks and product launches. Located at the bottom of each webpage.
Do you do brand partnerships/collaborations and custom projects?

Yes. There's very few things I love more. Hit me up on instagram (@highnoonhigh) or email hello@shophighnoon.com and well chat further. Dinnerware, lighting, sculptures, wall mounted pieces. You name it. Can't wait to make your dreams come true!
I sent you a message - why aren't you answering?

Because I'm probably covered in clay. But, I'll try my best to get to you as soon as I can! Thank you for your patience!
Do you offer wholesale?

I do. Although, availability all depends on my current calendar and stockists. Best way to find out about wholesale options is by emailing me directly at hello@shophighnoon.com
How do I clean my piece?

Everything is made dishwasher friendly. But to really stretch the life of your piece I recommend hand washing always. For smoke ware: There are a number of different ways! You'll have to find what works best for you. I recommend baking soda, vinegar and essential oils of choice in a hot water bath. Let it soak for 15 mins (at least) and then wipe clean.